Privacy Policy

Last updated: March 2026

1. Who We Are

MyDocSquad operates a home doctor visit service covering Kuala Lumpur, Selangor, and Putrajaya. We send licensed medical practitioners to your home for consultations, treatment, and follow-up care. You can reach us at docsquad.my@gmail.com or call 011-2434 9125.

This policy explains how we collect, use, store, and protect your personal data.

2. What Data We Collect

We do not operate a database or store your data on our website. All communication and booking happens through WhatsApp and phone calls.

When you contact us to book a visit, the information you share via WhatsApp may include your name, phone number, home address, symptoms, and any relevant medical details. This information stays within WhatsApp and is shared with the doctor assigned to your case.

Website Data

Our website uses analytics cookies to understand how visitors use our pages. This data is aggregated and does not identify you personally. We do not collect personal information through the website.

3. Why We Collect It

  • Booking — to book and confirm your appointment
  • Dispatch — to send a doctor to your location
  • Treatment — to provide medical consultation and treatment at your home
  • Follow-up — to contact you for follow-ups if needed

4. Who We Share Your Data With

  • Assigned doctors — the medical practitioner dispatched to your home visit receives your booking details and any medical information you shared via WhatsApp
  • Labs and specialists — only when referrals or diagnostic tests are needed, with your knowledge

We never sell your personal data to third parties.

5. Health Data Protection

Health data is classified as sensitive personal data under the PDPA. Any medical information you share via WhatsApp is protected by WhatsApp's end-to-end encryption. Your information is only shared with the doctor assigned to your case.

6. Data Retention

WhatsApp messages are retained within the WhatsApp platform according to its own policies.

7. Cookies

Our website uses essential cookies to keep it functioning and analytics cookies to understand how visitors use our pages. Analytics data is aggregated and does not identify you personally. You can disable cookies through your browser settings, though some site features may not work correctly without essential cookies.

Questions?

For any questions about this policy or how we handle your data: